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You can make a complaint:

  • In person at Fire Services (Central Station, 148 Owen Roberts Drive)
  • By telephone (345 949-2276)
  • In writing to:
    • Chief Fire Officer
    • Fire Services
    • P.O. Box 1804
    • Grand Cayman KY1-1109
  • By email:

When making a complaint, try to give us as much detail as possible, for example:

  • What service, policy, person or aspect of the Department you are complaining about.
  • If appropriate, the date, time and location where an incident may have taken place and who may have been affected.
  • Any expectations you may have had of the Fire Services's services, as a result of information we provided or what staff of the Fire Services may have said.
  • Your name, address and contact details so that we can respond to your complaint.
  • Anything else which you think would help to make your point and help us to investigate your concerns.

Last Updated: 2008-12-15

Last Updated 2011-08-08